Shipping information

* Mershal cooperates with several shipping companies to facilitate the delivery of our products throughout the Gulf, and we provide you with a free delivery service for orders worth 500 US dollars or more, and for orders that are less than that value, delivery fees are added to the available value.

*The shipping process takes 3 to 10 working days

* All cooperating shipping companies provide delivery service to most cities in the Gulf, and if you are outside the urban area, we will ask you to receive your order from the nearest branch of the shipping company

* In the event that the return was due to the buyer’s mistake and the product is still in its original condition without opening it, he is entitled to exchange only

Shipment tracking:

When your order is shipped, you will receive the tracking number for your shipment via text message. To track it, enter the shipment number in the space provided, then click (Track)


If you are not satisfied with the product because of a defect that occurred during the shipping process, or you received a product different from your order, all you do is contact customer service at: 00967711113426

Or send an email to:

Within (seven) working days of receiving your order, you will receive a return policy, print it and bring it to the nearest office of the shipping company next to you, keeping the product unused and in good condition, the labels are not removed, and the original packaging is intact and undamaged.


Mershall's policy requires not to return any of the amounts that the customer pays using any of the payment methods when purchasing on the site, as we provide our valued customers with a service to return the amounts they paid by replacing them with vouchers of the same value, and we also allow you to exchange the goods you bought for free in In the event of a defect, we bear the costs of returning the product and issuing a purchase voucher for the same value as the product to be replaced, as this method enables you to choose the appropriate size from the same product that was returned or buy another product with the same value


1 In the case of return and replacement, the customer communicates directly with Marshall, and the company provides the necessary service to him